Terms of Service

These Terms of Service (“Terms”) govern use of maxsupera.com and any services, bookings, subscriptions, digital products, software, or other offerings provided by Max Supera (“I,” “me,” or “my”).

By accessing this website, creating an account, booking a session, purchasing a package or subscription, paying an invoice, or otherwise engaging my services, you agree to these Terms.

By submitting payment, the client agrees to the current Terms of Service.

If separate written terms, proposals, statements of work, or agreements are entered into for a specific engagement, those terms take precedence where they expressly conflict with these Terms.

Services and packages are offered exclusively to clients acting for business or professional purposes and are not available for consumer use.

1. Services

I provide creative, design, development, consulting, strategy, technical, and related professional services.

Services may be purchased through direct engagements, invoices, individual sessions, prepaid packages, subscriptions, retainers, or other offerings made available through this website or third-party booking and payment providers.

The specific scope, deliverables, timing, and capacity of an engagement may be described in a proposal, invoice, booking page, email, written agreement, or other written communication.

2. Booked Hours and Reserved Capacity

Payment for services reserves professional capacity rather than guaranteeing completion of any particular quantity of work.

Professional time is recorded using time-tracking software and may be reviewed and adjusted to correct errors or omissions. Upon reasonable request, I may provide a summary of time recorded for the applicable engagement.

Unless otherwise stated or agreed in writing:

• Remaining prepaid hours must be used within 60 days of the agreed project or service start date.
• Any unused hours remaining after that period expire and are non-refundable.
• Time may be used for any work reasonably connected to the engagement, including design, development, strategy, research, communication, meetings, project management, testing, deployment, administration, documentation, handoff, and other work necessary to provide the service.
• Time is not required to be distributed evenly across days or weeks.
• Where services are sold as a recurring monthly package or retainer, the stated capacity applies to that billing period and does not automatically roll over unless explicitly stated otherwise.

3. Scope and Additional Work

Estimates are based on the information and requirements available when they are provided.

Changes to scope, priorities, requirements, dependencies, feedback, timelines, or project direction may affect delivery schedules and required hours.

If requested work exceeds available capacity, I may:

• defer work to a future booking or billing period;
• request additional payment or capacity;
• reduce or reprioritize scope; or
• decline additional work.

Approval of additional work may occur through email, messaging, project-management systems, meetings, calls, or other documented communications used during the engagement.

4. Timelines

Timelines are estimates unless a deadline is explicitly agreed to in writing as guaranteed.

Delivery dates may change when work depends on client feedback, approvals, content, assets, credentials, third-party services, technical dependencies, new requests, or changes in scope.

Requests for accelerated delivery may require additional capacity, reduced scope, or additional fees.

5. Client Responsibilities

Clients are responsible for providing information, content, access, feedback, approvals, credentials, and other materials reasonably necessary to perform the work.

Delays caused by missing client materials, feedback, approvals, access, or decisions may affect the schedule without extending the validity period of booked hours unless otherwise agreed.

Clients are responsible for ensuring that materials they provide may legally be used for the intended purpose.

6. Sessions and Appointments

Individual consulting, design, development, or advisory sessions may be booked through the website or through an external scheduling provider such as Cal.com.

Meeting time is recorded as professional time and deducted from an active prepaid package.

An initial consultation held before a package is purchased is not charged.

Unless otherwise stated during booking:

• Appointments may be rescheduled or cancelled up to 24 hours before the scheduled start time.
• Appointments cancelled with less than 24 hours’ notice, or missed appointments, may be considered used and may not be refundable.
• If I need to cancel or reschedule a session, the client may choose another available time or receive an appropriate refund or account credit.

7. Packages

Prepaid packages provide access to the quantity of sessions, hours, or services described when purchased.

Packages:

• are personal to the purchaser unless otherwise agreed;
• may not be resold or transferred without permission;
• expire according to the validity period shown when purchased, or after 60 days when no other period is specified;
• are non-refundable once work has begun, except where required by applicable law.

8. Recurring Services and Subscriptions

Some services may be offered on a recurring basis.

By purchasing a recurring service, you authorize the applicable payment provider to charge the payment method on file at the frequency shown during checkout.

Recurring subscriptions continue until cancelled.

Unless otherwise stated, cancellation prevents the next renewal but does not retroactively cancel or refund the current billing period.

You remain entitled to whatever service or access is included in the already-paid billing period.

Prices and included services may change for future billing periods. Where reasonably practicable, notice will be provided before a material pricing change takes effect.

9. Payment

Payments may be processed through third-party providers such as Stripe.

Prices are displayed in the currency shown at checkout or on the applicable invoice.

Unless otherwise agreed, payment is required before capacity is reserved or work begins.

Clients are responsible for applicable taxes, duties, or charges other than taxes imposed directly on my income.

Failed or reversed payments may result in suspension of work, bookings, subscriptions, accounts, or access.

10. Refunds

Because professional capacity is reserved when services are purchased, payments for booked services are generally non-refundable once the booking period begins or work has commenced.

No refund is due solely because a client chooses not to use reserved capacity.

Unused hours do not represent money held on deposit.

11. Termination

Either party may end an ongoing engagement subject to any specific agreement applicable to that engagement.

Upon termination, payment remains due for:

• work already performed;
• reserved or non-refundable capacity;
• approved expenses;
• transition or handoff work;
• any other amounts properly incurred before termination.

Any required transition, documentation, transfer, packaging, export, account administration, or handoff work may be counted as professional time.

12. Intellectual Property

Unless otherwise agreed, I retain ownership of my pre-existing tools, systems, methods, libraries, processes, templates, reusable components, know-how, and intellectual property.

Upon full payment, clients receive the rights to final project deliverables described in the applicable engagement or agreement.

Underlying reusable technology, generic components, development techniques, frameworks, and knowledge are not transferred merely because they were used in producing a deliverable.

Third-party software, fonts, libraries, stock assets, plugins, APIs, and other materials remain subject to their respective licenses.

13. Portfolio Rights

Unless confidentiality has been separately agreed, I may identify completed client work and display publicly released deliverables for portfolio, case-study, promotional, award, or professional purposes.

Confidential, unpublished, or proprietary information will not knowingly be disclosed.

14. Third-Party Services

Projects and services may depend on third-party platforms such as hosting providers, payment processors, scheduling systems, CMS providers, analytics platforms, APIs, software libraries, or other services.

I am not responsible for outages, policy changes, account restrictions, security incidents, discontinued services, or other actions attributable to third-party providers outside my reasonable control.

Clients remain responsible for their own third-party accounts and ongoing service costs unless otherwise agreed.

15. Software and Digital Services

If software, online tools, member areas, applications, or SaaS products are made available through this website, access is provided subject to these Terms and any additional product-specific terms displayed during signup or purchase.

You may not:

• interfere with the operation or security of the service;
• attempt unauthorized access;
• scrape or extract data contrary to normal intended use;
• reverse engineer protected portions of the service except where legally permitted;
• use the service unlawfully;
• resell access unless expressly permitted.

I may modify, update, replace, suspend, or discontinue features over time.

While reasonable efforts are made to maintain availability, continuous or error-free operation is not guaranteed.

16. Accounts

Where accounts are provided, users are responsible for maintaining the confidentiality and security of their login credentials.

You are responsible for activity performed through your account unless caused by a security failure attributable to the service itself.

Accounts may be suspended or terminated for abuse, fraudulent activity, non-payment, security risks, or material violations of these Terms.

17. Disclaimer

Professional services and software are provided based on the information available at the time.

Unless expressly guaranteed in writing, I do not guarantee particular commercial, financial, search-engine, marketing, business, technical, or other outcomes.

Recommendations represent professional judgment, not guarantees of future performance.

18. Limitation of Liability

To the maximum extent permitted by applicable law, I will not be liable for indirect, incidental, special, consequential, or purely economic losses arising from use of this website or my services.

Where liability cannot legally be excluded, total liability relating to a particular paid service will not exceed the amount actually paid for that service during the applicable engagement or billing period, except where applicable law requires otherwise.

19. Website Use

You may browse and use this website for lawful purposes.

Unless otherwise stated, website content, visual design, text, code, imagery, branding, and other original materials are owned by me or used under applicable licenses.

Nothing on this website grants permission to reproduce, distribute, commercially exploit, or represent this material as your own.

Privacy

By using this website or engaging my services, you acknowledge that personal information will be handled as described in this Privacy section.

20. Information Collected

Depending on how you use the website or services, I may receive information including:

• your name;
• email address;
• company or organization;
• billing information;
• booking details;
• account information;
• messages or project information you provide;
• device and browser information;
• IP address;
• website usage and analytics data.

Payment card information is generally processed directly by payment providers such as Stripe and is not stored directly by this website.

21. How Information Is Used

Information may be used to:

• provide requested services;
• process bookings and payments;
• communicate with you;
• administer accounts and subscriptions;
• maintain records;
• provide customer support;
• improve the website and services;
• prevent fraud or abuse;
• comply with legal, accounting, or regulatory requirements.

Personal information is not sold to third parties.

22. Service Providers

Information may be processed by service providers necessary to operate the website and services, which may include providers for:

• hosting;
• analytics;
• scheduling;
• payments;
• email;
• authentication;
• databases;
• cloud storage;
• customer support.

These providers process information according to their own privacy terms and applicable data-protection obligations.

23. Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, contractual, security, and operational requirements.

24. Your Rights

Depending on where you live, including within the European Economic Area, you may have rights regarding your personal information including access, correction, deletion, restriction, portability, or objection to certain processing.

You may also have the right to lodge a complaint with your applicable data-protection authority.

Cookies

25. Cookies and Similar Technologies

This website may use cookies or similar technologies required for website functionality, security, authentication, preferences, analytics, and related purposes.

Strictly necessary cookies may be used without optional consent where permitted by law.

Analytics, advertising, or other non-essential cookies will only be used where appropriate consent has been obtained when required by applicable law.

You can change or withdraw cookie consent through the cookie controls provided on the website, where available.

Third-party services embedded in or connected to the website may also set cookies according to their respective policies.

General Terms

26. Changes to These Terms

I may update these Terms from time to time at my discretion, including to reflect changes to services, pricing models, technology, business practices, or legal requirements.

Updated Terms become effective when published unless another effective date is stated.

Unless otherwise agreed or required by law, a purchase, booking, or paid engagement is governed by the version of these Terms in effect when the applicable payment was made.

Continued use of an ongoing website or software service after updated Terms take effect constitutes acceptance of the updated Terms where permitted by law.

27. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in effect.

28. No Waiver

Failure to enforce a provision of these Terms on one occasion does not waive the right to enforce it later.

29. Governing Law

These Terms are governed by the laws of Portugal, without prejudice to any mandatory consumer protections that apply based on a user’s place of residence.

Any disputes will be subject to the competent courts of Portugal unless applicable law requires otherwise.

30. Contact

Questions about these Terms, privacy practices, bookings, or services may be sent to:

Max Supera
Lisbon, Portugal
maxsupera.com